Privacy Policy

This privacy policy outlines how Ubet collects, uses, stores, and protects your personal information when you access and use our online casino platform. We are committed to safeguarding your privacy and ensuring that your personal data is handled in accordance with applicable data protection regulations, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using Ubet services, you acknowledge that you have read and understood the terms set out in this privacy policy.

Information We Collect

Ubet collects various types of personal information to provide you with a secure and personalised gaming experience. The data we collect falls into several categories, each serving specific operational and regulatory purposes.

We collect personal identification information that you provide during account registration, including your full name, date of birth, residential address, email address, and telephone number. Financial information is gathered when you make deposits or withdrawals, such as payment card details, bank account information, and transaction history. Technical data is automatically collected when you access our platform, including IP addresses, browser type and version, device information, operating system, and cookies that track your usage patterns. We also maintain records of your gaming activity, including games played, stakes placed, winnings, and account balance history. Communication records are stored when you contact our customer support team through any channel, including live chat transcripts, email correspondence, and telephone call recordings.

Verification documents are required to comply with our legal obligations under anti-money laundering regulations and responsible gambling policies. These may include government-issued identification documents, proof of address documents, and payment method verification. Marketing preference information is collected to understand how you wish to receive promotional communications from Ubet casino.

How We Use Your Information

The personal information collected by Ubet is used for multiple legitimate purposes that enable us to operate our casino services effectively whilst maintaining the highest standards of player protection and regulatory compliance.

Your data enables us to create and manage your gaming account, process your deposits and withdrawals, verify your identity and age, and ensure you meet the legal requirements to participate in online gambling activities. We use your information to provide customer support services, respond to your enquiries, resolve disputes, and address technical issues you may encounter whilst using our platform.

Ubet utilises your gaming activity data to detect and prevent fraudulent activities, money laundering, and other illegal activities. This casino privacy policy ensures we can monitor gameplay patterns to identify problem gambling behaviours and implement appropriate responsible gambling interventions when necessary. We are legally obliged to maintain accurate records for regulatory reporting to the UK Gambling Commission and other relevant authorities.

Your contact information and marketing preferences allow us to send you promotional offers, bonuses, and updates about new games or features, provided you have consented to receive such communications. Technical data helps us improve our platform’s functionality, enhance user experience, personalise content based on your preferences, and conduct statistical analysis to understand player behaviour patterns.

We process your payment information exclusively to facilitate secure financial transactions, verify the legitimacy of payment methods, and prevent payment fraud. All processing activities are conducted in accordance with our privacy obligations under UK data protection law.

Data Sharing and Disclosure

Ubet recognises the sensitivity of your personal information and maintains strict controls over how and when your data is shared with third parties. We only disclose your information in specific circumstances that are necessary for our business operations or required by law.

We share relevant personal data with payment service providers and financial institutions to process your deposits and withdrawals securely. These processors are bound by confidentiality agreements and are permitted to use your information only for the specific purposes we designate. Identity verification service providers receive necessary documentation to confirm your identity and comply with Know Your Customer (KYC) requirements mandated by gambling regulations.

Regulatory authorities, including the UK Gambling Commission, receive information as required under our operating licence conditions and applicable gambling legislation. Law enforcement agencies may access your data when we are legally obliged to comply with court orders, warrants, or other lawful requests. This casino privacy policy ensures we cooperate fully with investigations into suspected criminal activities, including fraud, money laundering, or terrorism financing.

Technology service providers who host our platform infrastructure, maintain our databases, or provide analytical services may access your data under strict contractual obligations that require them to maintain equivalent privacy standards. Marketing partners receive limited information only if you have explicitly consented to receive third-party promotional communications.

In the event of a business restructuring, merger, or acquisition, your personal information may be transferred to the relevant parties involved. We would notify you of any such changes in ownership and provide you with choices regarding your data. We do not sell your personal information to third parties for their independent marketing purposes.

Data Security and Retention

Ubet implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, accidental loss, destruction, or damage. Our security framework encompasses multiple layers of protection designed to maintain the confidentiality, integrity, and availability of your data.

We employ industry-standard encryption protocols, including SSL (Secure Socket Layer) technology, to protect data transmitted between your device and our servers. All sensitive information, particularly financial and identification data, is encrypted both in transit and at rest within our secure database systems. Access to personal data is restricted to authorised personnel who require the information to perform their job functions, and all staff members receive regular training on privacy obligations and data protection best practices.

Our platform infrastructure is protected by firewalls, intrusion detection systems, and regular security audits conducted by independent cybersecurity specialists. We maintain detailed access logs and monitoring systems to detect any suspicious activities or potential security breaches. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within the timeframes required by UK GDPR.

| Data Category | Retention Period | Reason for Retention | | Personal identification data | 7 years after account closure | Regulatory compliance and legal obligations | | Financial transaction records | 7 years after transaction date | Tax regulations and anti-money laundering requirements | | Gaming activity logs | 7 years after activity occurred | Regulatory reporting and dispute resolution | | Marketing communications | Until consent withdrawn or 2 years of inactivity | Marketing purposes and preference management | | Customer support records | 6 years after last contact | Quality assurance and complaint resolution | | Technical and cookie data | 13 months maximum | Platform improvement and analytics |

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy and to comply with our legal obligations. Active account data is maintained throughout your relationship with Ubet casino. Following account closure, certain records are preserved for extended periods as shown in the retention schedule above, primarily to satisfy regulatory requirements imposed by gambling authorities, tax legislation, and financial crime prevention obligations.

Once the retention period expires and we no longer have a legitimate basis to keep your information, we securely delete or anonymise your data in accordance with our data disposal procedures. You may request early deletion of certain data categories where we are not legally required to retain them, subject to verification of your identity and confirmation that no ongoing legal obligations prevent deletion.

Your Privacy Rights

Under UK data protection legislation, you possess several important rights regarding how your personal information is processed by Ubet. We are committed to facilitating the exercise of these rights whilst maintaining the security and integrity of our systems and complying with our own legal obligations.

You have the right to access the personal information we hold about you by submitting a subject access request. We will provide you with a copy of your data in a commonly used electronic format within one month of receiving your request, provided we can verify your identity. You may request correction of any inaccurate or incomplete personal data, and we will update our records accordingly unless we have legitimate grounds to maintain the existing information.

The right to erasure, commonly known as the right to be forgotten, allows you to request deletion of your personal data in specific circumstances. However, this right is not absolute, and we may be required to retain certain information to comply with legal obligations, particularly those relating to financial record-keeping, regulatory reporting, and responsible gambling monitoring. Where we cannot delete your data, we will explain the specific legal basis requiring retention.

You can object to processing of your personal data for direct marketing purposes at any time, and we will cease using your information for such purposes immediately. This includes opting out of promotional emails, SMS messages, telephone calls, and postal communications through your account settings or by contacting our customer support team. For processing based on legitimate interests, you may object on grounds relating to your particular situation, and we will assess whether our legitimate interests override your rights.

The right to data portability enables you to receive your personal data in a structured, commonly used, and machine-readable format and to transmit this data to another service provider where technically feasible. You may restrict the processing of your personal information in certain situations, such as whilst we verify the accuracy of data you have challenged or assess your objection to processing.

To exercise any of these rights under this casino privacy policy, please contact our Data Protection Officer using the details provided on our website. We may require proof of identity to prevent unauthorised disclosure of personal information. If you are dissatisfied with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.